Policies and Procedures

All orders start with an inquiry using the form on my website. From there you will receive a link to shop my store. Communications from there are handled by email only. Placing an order reserves your date for time sensitive events like weddings and memorials. Once an order is placed all the detailed information you may need is provided, ie floral care, shipping or dropping off of fresh flowers etc. I will be in close communications to answer any questions. If for a wedding or other event, I will hold your date for 72 hours so you can decide on and place your order. Due to my limited availability, if after 72 hours, an order has not been placed, I must release it to the public again. 

Payment is due in full at the time of ordering and there is a $300 minimum. You may add to your order at any time during the preservation process, prior to assembling your order. Pricing varies by frame size, frame color and floral layout chosen. You can modify your selections at checkout. Pricing is subject to change but the prices at time of your inquiry are honored during the 72 hour booking process.

If you are providing fresh flowers for your order, you can either drop them off in person in Southern Pines, NC or ship them from anywhere in the United States. Flower drop-offs usually occur on Sunday or Monday after your event. Shipped flowers should be mailed first thing Monday morning. 
 
If you are shipping your flowers, I will provide easy instructions to follow for packing. You are responsible for shipping fresh flowers and the expense. This expense varies by the carrier you choose, the package dimensions, weight and the distance the package must travel. Use Fedex or UPS and calculate an estimate here or here. Most packages are under 16 x 16 x 16 inches and 10 lbs. Use these stats as a starting point. Using a smaller box and trimming stems off your bouquet lower dimensions on weight of package. 

Overnight shipping of your fresh flowers is ideal especially if you're shipping from out of state, during high heat or low cold temps. 

There is no cost to drop-off your flowers or to pick-up your finished order from Southern Pines, NC. 

For a Full Refund: 4 weeks' notice, prior to the reserved appointment date, is required to cancel your order for a full refund.

Partial Refund: Orders canceled within 4 weeks of your reserved appointment date are partially refunded with a $50 non-refundable re-booking fee retained.
 
Returns: Custom-ordered items cannot be returned. 

Unsalvageable Flowers Return Policy: We cannot work with rotting or molding flowers. In the event the instructions are not followed and or your flowers arrive late or in a condition that is not salvageable, we will return them and refund half of your order total. Flower must be sent in a timely manner following our easy instructions. 

Pine Pressed Flowers, LLC reserves the right to decline services or terminate order and agreement. 

Customer has involvement in the final display by way of:

• ​Selection of the size of the frame(s).

• ​​Selection of the style i.e. frameless or wood framed.

• Selection of wood frame color, if applicable.

• Selection of the floral layout style, choosing from Deconstruct, Abstract, or Bouquet. 

• Providing the medium by which the artists design with, i.e. the flowers in their unique color, texture and sizes.

 
Katie has artistic freedom to design the floral art as she sees fit. She follows the specifications selected at checkout and use what creative liberty remains in the small details of how the artwork is composed. Katie does not provide rough draft or design approval.  Be sure you enjoy her style of work by viewing many examples on Instagram and in her online gallery. 

Pine Pressed Flowers maintains ownership of floral art created and reproduction, distribution, or use of your art for commercial purposes is prohibited. 

We do not share customer information with any third parties, ensuring your personal data remains confidential and secure. You have the option to consent or deny to tagging and mentions on social media when we share content related to your order. 

I have compiled frequently asked questions and answers. Review them here.