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Policies and Procedures
Katie created Pine Pressed Flowers with the aim of preserving life's cherished memories through the timeless beauty of flowers. Her commitment is to deliver exceptional service with a smooth and seamless process. To ensure your utmost satisfaction, she has established transparent policies and procedures, creating an enjoyable experience for everyone involved.
Ordering
All orders begin with an inquiry via the form on my website, after which you'll receive a link to shop. Communication is handled through email only. Placing an order secures your date for events like weddings or memorials. After ordering, you'll get all the necessary details, such as floral care and shipping instructions. I'll stay in close contact to answer any questions. For weddings or events, your date is held for 72 hours; if no order is placed within that time, the date will be released due to limited availability.
Pricing and Payment
Payment is due in full at the time of ordering, with a $300 minimum. You can add to your order anytime before assembly. Pricing varies by frame size, color, and floral layout, and can be adjusted at checkout. While prices may change, the rates at the time of your inquiry are honored during the 72-hour booking window.
Shipping and Delivery
If you're providing fresh flowers, you can drop them off in Southern Pines, NC, or ship them from anywhere in the U.S. Drop-offs typically occur Monday or Tuesday after weekend events, while shipped flowers should be sent first thing Monday morning.
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For shipping, you'll be provided packing instructions. You’re responsible for the shipping costs, which vary based on carrier, package size, weight, and distance. Use FedEx or UPS to estimate costs, with a box size of 16 x 16 x 16 inches or less and about 10 lbs. Trimming stems and using a smaller box can reduce shipping weight and cost.
Overnight shipping is ideal, especially for out-of-state deliveries or extreme temperatures.
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There’s no cost to drop off flowers or pick up your finished order in Southern Pines, NC.
Refunds and Returns
Full Refund: To cancel your order and receive a full refund, a 4-week notice prior to the reserved appointment date is required.
Partial Refund: Orders canceled within 4 weeks of the reserved appointment date will receive a partial refund, with a $50 non-refundable re-booking fee deducted.
Returns: Custom-ordered items cannot be returned.
Unsalvageable Flowers Return Policy: We cannot work with rotting or molding flowers. If instructions are not followed, or if your flowers arrive late or in an unsalvageable condition, we will return them and refund half of your order total. Flowers must be sent promptly, following our easy instructions.
Policy Rights: Pine Pressed Flowers, LLC reserves the right to decline services or terminate the order and agreement.
Artistic Rights
Customer Involvement in the Final Display:
- Selection of frame size.
- Choice of style: frameless or wood framed.
- Selection of wood frame color, if applicable.
- Choice of floral layout style: Deconstructed, Abstract, or Bouquet.
- Providing the flowers, with their unique color, texture, and sizes, for the design.
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Katie has artistic freedom to create the floral art, adhering to the specifications selected at checkout while using her creative liberty in the finer details of composition. Please note that Katie does not offer rough drafts or design approval. To ensure her style aligns with your vision, we encourage you to explore her work on Instagram and in the online gallery.
Intellectual Property
Pine Pressed Flowers maintains ownership of floral art created and reproduction, distribution, or use of your art for commercial purposes is prohibited.
Privacy Policy
We do not share customer information with any third parties, ensuring your personal data remains confidential and secure. You have the option to consent or deny to tagging and mentions on social media when we share content related to your order.
FAQ
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